Do you have a salesperson that steals deals from other salespeople? Do you have a dismantler that is capable of 15 cars per week, but you can't trust him to show up so you tolerate 8 cars per week? Do you have a Yard Technician that can pull 50 parts per day, but steals aftermarket radios from you? Character vs Performance: Which one is more important? In Simon Sinek ’s recent video, he discussed the relationship between Performance and Trust. Click the link and watch the video - it is short, but to the point. In this video, Simon describes an employee that has high abilities but low character as a TOXIC employee. This is a person that is always looking to ‘work’ the system or ‘cheat’ the commission pay system. A name just popped into your head - you have one of these or have had one of these employees in the past. I had one years ago. He could sell ice cubes to Eskimos. However, he would steal every single sale that he could. Every other salesperson stayed mad at him all th...

When sailing, a sailboat needs adequate ballast to offset the wind load created by the sails - in order to prevent the boat from tipping over. Ballast is weight added to the keel of a sailboat for the purpose of making the boat more stable. If a high wind load exists (by larger or more sails), the ballast must be heavier. How does this idea relate to the Automotive Recycling Industry? I have always been a dreamer with extreme passion and desire to improve anything I touch. I am always looking for new ideas and trying to implement changes to make things better or more profitable. However, I found that I can dream up new ideas, roll out new procedures, and change policies so fast that anyone under me gets overwhelmed, exhausted, and pushed to the limit. I have found that I need someone for me to ‘bounce’ my ideas off of - someone that will tell me the truth. Sometimes ideas are great, they just need to be implemented at a later date. Several years ago, I empowered one of my manag...